Refund Policy

Last updated: 22 October 2026

Every account starts with free minutes so you can try Papercurt before paying. If you're not happy after buying, here's how refunds work.

Unused minutes

You can ask for a refund of a purchase within 7 days of paying. We refund the unused part of that purchase (purchased minutes not yet used), back to the M-Pesa number or card you paid with.

Service problems

If Papercurt failed to work during a call because of a problem on our side, tell us within 7 days and we'll restore the minutes lost or refund them.

Career tools downloads (KES 20)

CV, cover letter and cheat sheet downloads and unlocks are delivered instantly, so they aren't refundable once delivered. If a download fails you are not charged – the payment stays on your account as a credit and is used the next time you download. Downloading the same version again is always free. If you paid but couldn't download, contact us and we'll fix it or refund you.

Paid but no minutes?

M-Pesa confirmations can take a few minutes. If your minutes don't appear within 10 minutes, send us your M-Pesa confirmation message and the email on your account – we'll fix it the same day.

When refunds don't apply

• Minutes already used, and the free trial.
• Accounts closed for breaking our Terms.
• Requests made more than 7 days after purchase (except where the law says otherwise).

How to ask

Email yoohpellestra@gmail.com or message support with your account email and payment reference. Approved refunds are processed within 7 business days; the time for money to reach you depends on M-Pesa or your bank.